Repair

One of the key directions of our company is the provision of full maintenance of the fleet of computers and office equipment during the warranty and post-warranty period. Branches of service centers for the repair and maintenance of office office equipment are located throughout the country. Office equipment maintenance from our company is a favorable price and high quality of service.

We offer various schemes of maintenance and repair of office office equipment and computers in Tashkent and other regions, both within the framework of standard service contracts, and using an individual approach for specific client tasks.

This allows you to find the most convenient and profitable service option for you.

Service

Our company provides a set of measures for the maintenance of copying and multiplying equipment, including:

• technical administration;
• monitoring and control of the technical condition of the printing equipment fleet;
• departure of the engineer to the customer;
• inventory of the equipment fleet;
• technical support for users;
• repair and maintenance of office equipment;
• routine and preventive maintenance;
• repair and restoration work;
• provision of equipment with consumables and spare parts;
• creation and maintenance of an operational reserve of spare parts on the customer’s territory;
• conducting technical examinations of equipment;
• installation and configuration of new equipment (network connection and configuration of specialized software);
• moving equipment inside and between customer facilities;
• removal of used consumables and spare parts (disposal);
• SLA or ServiceLevelAgreement – the speed of response and service delivery.

For our clients, we offer the conclusion of contracts for the maintenance of office equipment:

Maintenance is a complex of routine maintenance carried out with a certain frequency, requiring trained personnel, as well as sometimes the use of diagnostic equipment aimed at preventing the failure of equipment parts.

Advantages of service contracts:

• 90% of problems in the operation of printers can be avoided if preventive maintenance of copiers, MFPs, printers is carried out, depending on the load, but at least once every six months.
• Prevention is: monthly cleaning, inspection and adjustment of the device, warranty for spare parts, consumables and services, provision of a replacement device for long-term repairs.
  With the wear of some parts, which is initially invisible to users, neighboring mechanisms also begin to wear out quickly. During maintenance, this is quickly detected, which helps to avoid costly breakdowns.
• Funds are saved due to the fact that the master services several printers at once during one visit, which implies a discount for the client. Visits about each broken printer several times a year are much more expensive.

At the same time, the client receives:

• Personal service, a service book is started for each device, in which our engineer makes all types of repairs carried out. Maintenance and repair of copiers is carried out taking into account their history and load.
• You know exactly where to call and what to wait for, there is no need to solve the question “What to do if the printer is broken?” every time
  Being a regular customer, you can count on our willingness to always delve into your needs and go, if possible, to meet in case of temporary difficulties or misunderstandings.
• We will warn you in advance about the upcoming replacement parts required for your “mileage” of the device.
• When servicing using a copy-by-copy payment system, the cost of maintenance is directly proportional to the volume of printing and may include consumables.
• We will teach your employees how to use your copying equipment correctly and correctly so that, using all its capabilities, they do not harm it.
• For service customers, there is a system of discounts on spare parts and consumables for office equipment.  Contract service is more profitable than a one-time repair of high-performance copying equipment.

Our company carries out:

One-time maintenance and repair (including urgent)

Our company provides equipment support regardless of the place of purchase.

Consult with our specialists by phone to conduct a preliminary diagnosis of office equipment — this reduces the loss of time to fix the problem, in some cases, customers themselves can partially or completely fix the problem and continue working, for example, when paper jams, problems with drivers and network settings of printers are possible.
When you first contact our company, we ask you to provide the details of the organization for invoicing for maintenance and registration of accounting documents. After payment, our dispatcher will contact you to clarify the arrival time of the engineer and the location of your company. After carrying out the necessary work, the engineer will draw up an act of completed work. If spare parts or consumables are required for troubleshooting, this will also be reflected in the progress report.  When installing parts by our service engineer, a 1-month warranty is given for the work performed from the moment the device is restored to working capacity.

Quarterly (annual) maintenance.

We recommend this contract to customers who seek to minimize their costs, but at the same time have a person responsible for timely purchases of consumables and spare parts for serviced devices.
Within the framework of this agreement, the customer pays for the work of our engineers related to ensuring the operability of the equipment.

List of works performed monthly:

• checking the operability of the equipment;
• carrying out routine maintenance and adjustments;
• supply of consumables and spare parts;
• drawing up a list of spare parts necessary for repair, as well as a list of resource parts with an expiring service life;
• unlimited number of engineer calls if necessary to repair equipment;
• courier delivery of consumables (if possible, users can change it themselves) and accounting documentation (acts, invoices);

Under this contract, consumables and spare parts are paid for by the customer separately.